Refund policy

Thank you for shopping with AHAVA. We work hard to deliver high-quality pieces you’ll love. If something isn’t right, we’re here to help.

 

 

 

Returns

 


We accept returns within 14 days of your order delivery.


To qualify for a return:

 

  • Item must be unworn, unwashed, and in original condition

  • Tags must still be attached

  • Packaging must be included

 


To start a return, contact us at: [your email or contact form]

Do not send items back without first requesting a return.

 

 

 

Refunds

 


Once your return is received and inspected, we’ll notify you if the refund is approved.

 

  • Approved refunds will be issued to your original payment method.

  • Please allow 3–7 business days for the refund to process after approval.

  • Shipping costs are non-refundable.

 

 

 

 

Exchanges

 


To exchange an item for a different size or color, simply start a return and note that you want an exchange. If available, we’ll send out the replacement once the original item is received.

 

 

 

Non-Returnable Items

 


We cannot accept returns or refunds on:

 

  • Items worn, washed, or damaged after delivery

  • Clearance or final-sale items

  • Gift cards

 

 

 

 

Damaged or Incorrect Items

 


If your item arrives damaged or incorrect, contact us within 48 hours of delivery with a photo and your order number. We’ll fix it immediately.

 

 

 

Shipping Costs

 


Customers are responsible for return shipping costs unless the item arrived faulty or incorrect.